Determining factors affecting perceived customer satisfaction on public utility bus system in Occidental Mindoro, Philippines: A case study on service quality assessment during major disruptions

• Main Authors: Jou, Yung-Tsan, Saflor, Charmine Sheena R., Mariñas, Klint Allen A., Young, Michael Nayat
• Format: text
• Published: Animo Repository 2023
• Subjects: Transportation—Philippines—Mindoro; Local transit—Philippines—Mindoro; Bus occupants—Philippines—Mindoro; Consumer satisfaction—Philippines—Mindoro; Social and Behavioral Sciences; Transportation
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/13792
• Institution: De La Salle University

The imposition of lockdown due to the COVID-19 pandemic has affected the majority of enterprises throughout the globe. The public transportation sector was greatly affected, especially in provincial areas in the Philippines. This study aimed to investigate the service quality of bus transits in Occi...