Influence of self-service technology (SST) service quality dimensions as a second-order factor on perceived value and customer satisfaction in a mobile banking application
© 2020, © 2020 The Author(s). This open access article is distributed under a Creative Commons Attribution (CC-BY) 4.0 license. Banks offer technology-based self-service banking such as mobile banking applications to keep up with technological advancement. The usage of this application requires qual...
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| Main Authors: | , , |
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| Format: | text |
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Animo Repository
2020
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| Online Access: | https://animorepository.dlsu.edu.ph/faculty_research/710 |
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| Institution: | De La Salle University |
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