Development of fuzzy data envelopment risk analysis applied on auditory ergonomics for call center agents in the Philippines
Most contact center employees experience work related injuries, leading to decreased productivity and performance. The increased risk is due to poor workstation design, such as indecent noise level and duration exposure experienced by call center agents daily, while receiving and making calls on a h...
Saved in:
| Main Authors: | , , , , , |
|---|---|
| Format: | text |
| Published: |
Animo Repository
2019
|
| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/faculty_research/2041 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | De La Salle University |