Development of fuzzy data envelopment risk analysis applied on auditory ergonomics for call center agents in the Philippines

• Main Authors: Go, Erika Mae, Ong, Karl Benedict, San Juan, Jayne Lois, Sia, Wendy Gail, Tiu, Rendell Heindrick, Li, Richard C.
• 格式: text
• 出版: Animo Repository 2019
• 主題: Design—Human factors; Sound—Equipment and supplies; Neuroergonomics
• 在線閱讀: https://animorepository.dlsu.edu.ph/faculty_research/2041

Most contact center employees experience work related injuries, leading to decreased productivity and performance. The increased risk is due to poor workstation design, such as indecent noise level and duration exposure experienced by call center agents daily, while receiving and making calls on a h...