Exploring critical issues of technical support in contact centers of the Philippines: Toward a grounded theory
The contact center industry in the Philippines, named by Deloitte as one of the two top contact center destinations in Asia, has been expanding rapidly in terms of technology, workforce size, and economic scope. This study aims to explore, using the Glaserian grounded theory method (GTM), the main c...
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| Main Authors: | , |
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| Format: | text |
| Published: |
Animo Repository
2017
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/faculty_research/4012 |
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| Institution: | De La Salle University |