The reference librarian is now online!: Understanding librarians' perceptions of quality chat reference using critical incident technique

• المؤلف الرئيسي: Eclevia, Marian Ramos
• التنسيق: text
• منشور في: Animo Repository 2012
• الموضوعات: Reference services (Libraries)—Online chat groups; Academic libraries—Reference services—Philippines; Library and Information Science
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/faculty_research/4892

This article attempts to understand the librarians’ perceptions of quality chat reference services of selected academic libraries in the Philippines. It aims to investigate the perceptions of librarians in terms of (1) chat reference definition; (2) similarities and differences of reference intervie...