The scale of occupational stress in the business process outsourcing industry

• Main Author: Lim, Cristina Teresa N.
• Format: text
• Published: Animo Repository 2013
• Subjects: Call center agents—Job stress; Human Resources Management
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/6715
• Institution: De La Salle University

The work of call center agents is one of the most stressful jobs in the present-day world economy as they are dealing with truckloads of unexpected calls or requests frequently. Thus, the study determined the level of stress of night shift call center agents, determined how stress had affected their...