Substituting information for interaction

• Main Authors: Glushko, Robert J., Nomorosa, Karen Joy P.
• Format: text
• Published: Animo Repository 2011
• Subjects: Interactive computer systems; Databases and Information Systems
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/8472
• Institution: De La Salle University

The service design literature contrasts information­ intensive and experience-intensive domains and applications and makes proposals for different design methods that are most appropriate for each (e.g., [I]; [2]). This distinction seems sensible and useful when we contrast financial accounting with...