User-centered Approach to Developing Solutions for Electronic Medical Records: Extending EMR Data Entry

• Main Authors: Dela Cruz, Viktor Mikhael, Pulmano, Christian, Estuar, Ma. Regina Justina
• Format: text
• Published: Archīum Ateneo 2020
• Subjects: Electronic Health Records; Health Informatics; Usability; User-centered Design; Computer Sciences; Databases and Information Systems; Health Information Technology; Medicine and Health Sciences
• Online Access: https://archium.ateneo.edu/discs-faculty-pubs/304; https://www.insticc.org/node/TechnicalProgram/visigrapp/2020/presentationDetails/89442
• Institution: Ateneo De Manila University

The rapid advancement of technology presents the opportunity to digitize practice management. With a doctor to patient ratio of 1:33,000, digitizing health records in the Philippines is seen as one solution in providing more efficient health care services. With the deployment of EMRs in the Philippines at its infancy, there is a need to initiate studies on feasibility, usability and user perception. This paper reports findings on usability of EMRs in a developing economy. Specifically, a system usability scale (SUS) was used to assess the usability of an EMR and interviews were conducted to acquire user feedback. Results of the survey indicated an overall mean SUS score of 70.76 with age and confidence in technology being key deciding factors. Further observations and future research to streamline the heavy task of encoding on an EMR during patient-physician consultation are explained.