Framing the Role of and Defining Criteria for Usefulness of Citizen Satisfaction Surveys in Local Urban Environmental Management: The Case of the Local Government Unit of Quezon City, Philippines
The delivery of urban environmental services is among the functions devolved to local governments. As public services, they are routinely evaluated typically using ‘hard’ performance measures. The current trend of local governance incorporates citizens’ perspectives in assessing service performance....
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| Main Authors: | , , |
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| Format: | text |
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Archīum Ateneo
2017
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| Online Access: | https://archium.ateneo.edu/es-faculty-pubs/46 https://journals.sagepub.com/doi/abs/10.1177/0975425317716608?casa_token=7jZddfM2MqwAAAAA:b7VAROBD66oBlBsU1JAMIUTPFtsQhi9b1V2di6Pq-L5L0zB0D5dqMQYMhKWg4qFnSAqsLR0rbveeVQ |
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| Institution: | Ateneo De Manila University |