Framing the Role of and Defining Criteria for Usefulness of Citizen Satisfaction Surveys in Local Urban Environmental Management: The Case of the Local Government Unit of Quezon City, Philippines

• المؤلفون الرئيسيون: Gotangco, Charlotte Kendra Z, Labaria, Elirozz Carlie D, Caleda, Mary Jean
• التنسيق: text
• منشور في: Archīum Ateneo 2017
• الموضوعات: Urban environmental management; urban environmental services; environmental governance; citizen satisfaction; Environmental Sciences; Natural Resources Management and Policy
• الوصول للمادة أونلاين: https://archium.ateneo.edu/es-faculty-pubs/46; https://journals.sagepub.com/doi/abs/10.1177/0975425317716608?casa_token=7jZddfM2MqwAAAAA:b7VAROBD66oBlBsU1JAMIUTPFtsQhi9b1V2di6Pq-L5L0zB0D5dqMQYMhKWg4qFnSAqsLR0rbveeVQ

The delivery of urban environmental services is among the functions devolved to local governments. As public services, they are routinely evaluated typically using ‘hard’ performance measures. The current trend of local governance incorporates citizens’ perspectives in assessing service performance....