The view from the other side: The impact of business process outsourcing on the well-being and identity of Filipino call centre workers

• Main Author: Hechanova, Ma. Regina
• Format: text
• Published: Archīum Ateneo 2009
• Subjects: Industrial and Organizational Psychology; Psychology
• Online Access: https://archium.ateneo.edu/psychology-faculty-pubs/213; https://idl-bnc-idrc.dspacedirect.org/bitstream/handle/10625/38126/IDL-38126.pdf?sequence=1#page=234
• Institution: Ateneo De Manila University

Just as technology has revolutionized the social fabric and quality of our lives, so has it created radical changes in the structures, systems, and culture of work. Tavistock’s Socio-technical Systems theory suggests that an organization’s technology and social systems are intertwined. The challenge...