An information technology capstone project: online billing and reservation system for Tala Resort, Hotel and Restaurant.
Tala Resort and Hotel Restaurant has been providing accommodation services to clients. As a result, resort practitioners had to improve on their service delivery due to competition and technological changes within this industry since the resort is located in Laguna with lots of competitors within...
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| Main Authors: | , , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://thesis.dlsud.edu.ph/481/7/BrionesLeanoUntalan%20...%20-%20TalaResort.pdf http://thesis.dlsud.edu.ph/481/ |
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| Institution: | De La Salle University |
| Summary: | Tala Resort and Hotel Restaurant has been providing accommodation
services to clients. As a result, resort practitioners had to improve on their service
delivery due to competition and technological changes within this industry since
the resort is located in Laguna with lots of competitors within the area.
The system being used in Tala Resort is a manual processing of reservation
that is paper based like logbooks and whiteboards which may cause problems
especially during peak seasons where the resort is loaded with guests. Nearly all of
the business activities are carried out using a paper based approach. To tackle this
problem, the development of an automated management system was proposed.
The Online Billing and Reservation System would manage the key
processes with greater ease and simplicity. The project set out to develop the
system based on collected system requirements and specifications obtained by
using different techniques including interviews, observations & questionnaires. The
system was designed to cover the main functionalities of reservations and billing
processes and will serve as a replacement for the resort’s existing manual system.
The system will be accessed via a browser with two views, the primary view from
where clients will be able to browse through the website and the second view will
be accessed via a login form at the home page of the website. The customer’s
information and the transaction made is stored in a database to keep track of the
records. The administrator of the system will have the access to the entire system
which includes maintenance. The adoption of this system would be valuable to
hotel practitioners since such a system can help handle the ever increasing volumes
of information. Also, the proposed system will benefit both the customer and the
resort for all of the transactions are organized and secured. |
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