Enabling digital government through e-services : second-wave reengineering in the Inland Revenue Authority of Singapore
This case provides a comprehensive account of how IRAS successfully managed an IT-enabled transformation to achieve dramatic improvement in tax collection, increased taxpayer satisfaction, and enhanced effectiveness of taxpayer compliance. It charts IRAS' 10-year journey over two broad phases....
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Case Study |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/100077 http://hdl.handle.net/10220/13557 http://www.asiacase.com/case/ntuAbcc/iras.html |
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| Institution: | Nanyang Technological University |
| Language: | English |