Realising the strategic impact of business intelligence tools

• Main Authors: Djiaw, Vironica, Sharma, Ravi S.
• Other Authors: Wee Kim Wee School of Communication and Information
• Format: Article
• Language: English
• Published: 2013
• Subjects: DRNTU::Social sciences::Communication
• Online Access: https://hdl.handle.net/10356/100262; http://hdl.handle.net/10220/18181
• Institution: Nanyang Technological University

Purpose – The purpose of this paper is to explore the effectiveness of business intelligence (BI) tools as enablers of knowledge sharing used by employees in the organisation. This practice-oriented article on the deployment and impact of BI tools in industry suggests a balanced scorecard (BSC) appr...