Perceived risks and ICT use

The objective of this research is to investigate the types of problems and their associated perceived risks as well as the effects of risks perceived on frequently used information communication technologies (ICTs) by globally distributed software development teams. We focused on perceived risk in r...

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Bibliographic Details
Main Authors: Lee, Chei San, Watson-Manheim, Mary Beth
Other Authors: Wee Kim Wee School of Communication and Information
Format: Article
Language:English
Published: 2015
Subjects:
Online Access:https://hdl.handle.net/10356/100391
http://hdl.handle.net/10220/25692
http://iacis.org/jcis/articles/JCIS54-2-2.pdf
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Institution: Nanyang Technological University
Language: English
Description
Summary:The objective of this research is to investigate the types of problems and their associated perceived risks as well as the effects of risks perceived on frequently used information communication technologies (ICTs) by globally distributed software development teams. We focused on perceived risk in reception, understanding and action and studied two global software teams that were at different software development phases (i.e. requirements analysis versus development and maintenance). Data for this research was collected from a leading global IT consulting company and we found that instant messaging, email and teleconferencing system were frequently used by the two teams. Our results indicate that perceived risks in reception and action were encountered by members in the systems development and maintenance phase. Additionally, we also found differences on the effects of perceived risks on the use of instant messaging, email and teleconferencing system between the teams.