APA Citation

Tay, W. J., Tan, R., Lai, A., Thai, V. V., & Engineering, S. o. C. a. E. (2014). Defining service quality in tramp shipping: Conceptual model and empirical evidence.

Chicago Style Citation

Tay, Wei Jun, Raymond Tan, Alan Lai, Vinh V. Thai, and School of Civil and Environmental Engineering. Defining Service Quality in Tramp Shipping: Conceptual Model and Empirical Evidence. 2014.

MLA Citation

Tay, Wei Jun, et al. Defining Service Quality in Tramp Shipping: Conceptual Model and Empirical Evidence. 2014.

Warning: These citations may not always be 100% accurate.