Tay, W. J., Tan, R., Lai, A., Thai, V. V., & Engineering, S. o. C. a. E. (2014). Defining service quality in tramp shipping: Conceptual model and empirical evidence.
Chicago Style CitationTay, Wei Jun, Raymond Tan, Alan Lai, Vinh V. Thai, and School of Civil and Environmental Engineering. Defining Service Quality in Tramp Shipping: Conceptual Model and Empirical Evidence. 2014.
MLA CitationTay, Wei Jun, et al. Defining Service Quality in Tramp Shipping: Conceptual Model and Empirical Evidence. 2014.
Warning: These citations may not always be 100% accurate.