Defining service quality in tramp shipping : conceptual model and empirical evidence
Tramp shipping constitutes a prominent segment of the shipping market. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to understand critically what construe the service quality for the tramp sector. In this respect, h...
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| Main Authors: | , , , |
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| Other Authors: | |
| Format: | Article |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/103381 http://hdl.handle.net/10220/19999 |
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| Institution: | Nanyang Technological University |
| Language: | English |