Defining service quality for tramp shipping
Tramp shipping constitutes a prominent segment of the shipping market. It accounts for 56% of the world seaborne trade (2006) and the fleet of bulk carriers and oil tankers represent 73.1% of the world fleet (2010). As customers increasingly seek value from service providers for low price but yet hi...
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| Format: | Final Year Project |
| Language: | English |
| Published: |
2011
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| Online Access: | http://hdl.handle.net/10356/45181 |
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| Institution: | Nanyang Technological University |
| Language: | English |