Defining service quality for tramp shipping

• Main Author: Tay, Wei Jun.
• Other Authors: School of Civil and Environmental Engineering
• Format: Final Year Project
• Language: English
• Published: 2011
• Subjects: DRNTU::Engineering::Maritime studies::Maritime management and business
• Online Access: http://hdl.handle.net/10356/45181
• Institution: Nanyang Technological University

Tramp shipping constitutes a prominent segment of the shipping market. It accounts for 56% of the world seaborne trade (2006) and the fleet of bulk carriers and oil tankers represent 73.1% of the world fleet (2010). As customers increasingly seek value from service providers for low price but yet hi...