Defining service quality for tramp shipping

• المؤلف الرئيسي: Lai, Alan Che Xiang
• مؤلفون آخرون: School of Civil and Environmental Engineering
• التنسيق: Final Year Project
• اللغة: English
• منشور في: 2011
• الموضوعات: DRNTU::Engineering::Maritime studies::Maritime management and business
• الوصول للمادة أونلاين: http://hdl.handle.net/10356/44384
• المؤسسة: Nanyang Technological University

The purpose of this research project is to address the gap of few literature being done to define and attribute the determinants of service quality in tramp shipping sector (dry and liquid bulk). For that reason, a new conceptual model that illustrates the service quality desirable by tramp shippers...