Defining service quality for tramp shipping

The purpose of this research project is to address the gap of few literature being done to define and attribute the determinants of service quality in tramp shipping sector (dry and liquid bulk). For that reason, a new conceptual model that illustrates the service quality desirable by tramp shippers...

Full description

Saved in:
Bibliographic Details
Main Author: Lai, Alan Che Xiang
Other Authors: School of Civil and Environmental Engineering
Format: Final Year Project
Language:English
Published: 2011
Subjects:
Online Access:http://hdl.handle.net/10356/44384
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Nanyang Technological University
Language: English