Defining service quality for tramp shipping
The purpose of this research project is to address the gap of few literature being done to define and attribute the determinants of service quality in tramp shipping sector (dry and liquid bulk). For that reason, a new conceptual model that illustrates the service quality desirable by tramp shippers...
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| Format: | Final Year Project |
| Language: | English |
| Published: |
2011
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| Online Access: | http://hdl.handle.net/10356/44384 |
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| Institution: | Nanyang Technological University |
| Language: | English |