Defining service quality in tramp shipping : conceptual model and empirical evidence

• Main Authors: Tay, Wei Jun, Tan, Raymond, Lai, Alan, Thai, Vinh V
• Other Authors: School of Civil and Environmental Engineering
• Format: Article
• Language: English
• Published: 2014
• Subjects: DRNTU::Engineering::Maritime studies
• Online Access: https://hdl.handle.net/10356/103381; http://hdl.handle.net/10220/19999
• Institution: Nanyang Technological University

Tramp shipping constitutes a prominent segment of the shipping market. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to understand critically what construe the service quality for the tramp sector. In this respect, h...