Defining service quality in tramp shipping : conceptual model and empirical evidence

• المؤلفون الرئيسيون: Tay, Wei Jun, Tan, Raymond, Lai, Alan, Thai, Vinh V
• مؤلفون آخرون: School of Civil and Environmental Engineering
• التنسيق: مقال
• اللغة: English
• منشور في: 2014
• الموضوعات: DRNTU::Engineering::Maritime studies
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/103381; http://hdl.handle.net/10220/19999
• المؤسسة: Nanyang Technological University

Tramp shipping constitutes a prominent segment of the shipping market. As customers increasingly seek value from service providers for low price but yet high quality services, there is a pressing need to understand critically what construe the service quality for the tramp sector. In this respect, h...