Service quality of hotels in Singapore

Service quality of hotels in Singapore

The research team was interested in testing the applicability of the SERVQUAL model in the Singapore hotel industry and whether the four service attributes (Reliability, Responsiveness, Empathy & Assurance) were important factors contributing to excellent service quality. Asians and Caucasians a...

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Main Authors: Koh, Wee Kwang., Tay, Ai Li., Khoo, Agnes Gek Lin.
Other Authors: Nanyang Business School
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Marketing::Customer services
Online Access:http://hdl.handle.net/10356/10624
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-10624
record_format dspace
spelling sg-ntu-dr.10356-106242023-05-19T05:41:37Z Service quality of hotels in Singapore Koh, Wee Kwang. Tay, Ai Li. Khoo, Agnes Gek Lin. Nanyang Business School DRNTU::Business::Marketing::Customer services The research team was interested in testing the applicability of the SERVQUAL model in the Singapore hotel industry and whether the four service attributes (Reliability, Responsiveness, Empathy & Assurance) were important factors contributing to excellent service quality. Asians and Caucasians are two groups with relatively opposite culture characteristics. The research team was interested in examining if there was a difference in how these two groups perceive service quality of Singapore hotels. 2008-09-24T07:45:49Z 2008-09-24T07:45:49Z 1999 1999 Final Year Project (FYP) http://hdl.handle.net/10356/10624 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Marketing::Customer services
spellingShingle DRNTU::Business::Marketing::Customer services
Koh, Wee Kwang.
Tay, Ai Li.
Khoo, Agnes Gek Lin.
Service quality of hotels in Singapore
description The research team was interested in testing the applicability of the SERVQUAL model in the Singapore hotel industry and whether the four service attributes (Reliability, Responsiveness, Empathy & Assurance) were important factors contributing to excellent service quality. Asians and Caucasians are two groups with relatively opposite culture characteristics. The research team was interested in examining if there was a difference in how these two groups perceive service quality of Singapore hotels.
author2 Nanyang Business School
author_facet Nanyang Business School
Koh, Wee Kwang.
Tay, Ai Li.
Khoo, Agnes Gek Lin.
format Final Year Project
author Koh, Wee Kwang.
Tay, Ai Li.
Khoo, Agnes Gek Lin.
author_sort Koh, Wee Kwang.
title Service quality of hotels in Singapore
title_short Service quality of hotels in Singapore
title_full Service quality of hotels in Singapore
title_fullStr Service quality of hotels in Singapore
title_full_unstemmed Service quality of hotels in Singapore
title_sort service quality of hotels in singapore
publishDate 2008
url http://hdl.handle.net/10356/10624
_version_ 1770564959926747136

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