Vehicle politeness in driving situations

Future vehicles are becoming more like driving partners instead of mere machines. With the application of advanced information and communication technologies (ICTs), vehicles perform driving tasks while drivers monitor the functioning states of vehicles. This change in interaction requires a deliber...

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Main Authors: Lee, Jae-Gil, Ryu, Seoung-Ho, Lee, Kwan Min
Other Authors: Wee Kim Wee School of Communication and Information
Format: Article
Language:English
Published: 2019
Subjects:
Online Access:https://hdl.handle.net/10356/106707
http://hdl.handle.net/10220/48960
http://dx.doi.org/10.3390/fi11020048
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-1067072019-12-06T22:16:34Z Vehicle politeness in driving situations Lee, Jae-Gil Ryu, Seoung-Ho Lee, Kwan Min Wee Kim Wee School of Communication and Information DRNTU::Social sciences::Communication User Experience Human-computer Interaction Future vehicles are becoming more like driving partners instead of mere machines. With the application of advanced information and communication technologies (ICTs), vehicles perform driving tasks while drivers monitor the functioning states of vehicles. This change in interaction requires a deliberate consideration of how vehicles should present driving-related information. As a way of encouraging drivers to more readily accept instructions from vehicles, we suggest the use of social rules, such as politeness, in human-vehicle interaction. In a 2 × 2 between-subjects experiment, we test the effects of vehicle politeness (plain vs. polite) on drivers’ interaction experiences in two operation situations (normal vs. failure). The results indicate that vehicle politeness improves interaction experience in normal working situations but impedes the experience in failure situations. Specifically, in normal situations, vehicles with polite instructions are highly evaluated for social presence, politeness, satisfaction and intention to use. Theoretical and practical implications on politeness research and speech interaction design are discussed. Published version 2019-06-26T07:14:39Z 2019-12-06T22:16:34Z 2019-06-26T07:14:39Z 2019-12-06T22:16:34Z 2019 Journal Article Lee, J.-G., Lee, K. M., & Ryu, S.-H. (2019). Vehicle politeness in driving situations. Future Internet, 11(2), 48-. doi:10.3390/fi11020048 1999-5903 https://hdl.handle.net/10356/106707 http://hdl.handle.net/10220/48960 http://dx.doi.org/10.3390/fi11020048 en Future Internet © 2019 The Authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/). 10 p. application/pdf
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
language English
topic DRNTU::Social sciences::Communication
User Experience
Human-computer Interaction
spellingShingle DRNTU::Social sciences::Communication
User Experience
Human-computer Interaction
Lee, Jae-Gil
Ryu, Seoung-Ho
Lee, Kwan Min
Vehicle politeness in driving situations
description Future vehicles are becoming more like driving partners instead of mere machines. With the application of advanced information and communication technologies (ICTs), vehicles perform driving tasks while drivers monitor the functioning states of vehicles. This change in interaction requires a deliberate consideration of how vehicles should present driving-related information. As a way of encouraging drivers to more readily accept instructions from vehicles, we suggest the use of social rules, such as politeness, in human-vehicle interaction. In a 2 × 2 between-subjects experiment, we test the effects of vehicle politeness (plain vs. polite) on drivers’ interaction experiences in two operation situations (normal vs. failure). The results indicate that vehicle politeness improves interaction experience in normal working situations but impedes the experience in failure situations. Specifically, in normal situations, vehicles with polite instructions are highly evaluated for social presence, politeness, satisfaction and intention to use. Theoretical and practical implications on politeness research and speech interaction design are discussed.
author2 Wee Kim Wee School of Communication and Information
author_facet Wee Kim Wee School of Communication and Information
Lee, Jae-Gil
Ryu, Seoung-Ho
Lee, Kwan Min
format Article
author Lee, Jae-Gil
Ryu, Seoung-Ho
Lee, Kwan Min
author_sort Lee, Jae-Gil
title Vehicle politeness in driving situations
title_short Vehicle politeness in driving situations
title_full Vehicle politeness in driving situations
title_fullStr Vehicle politeness in driving situations
title_full_unstemmed Vehicle politeness in driving situations
title_sort vehicle politeness in driving situations
publishDate 2019
url https://hdl.handle.net/10356/106707
http://hdl.handle.net/10220/48960
http://dx.doi.org/10.3390/fi11020048
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