Data mining for customer service support

• Main Author: Jha, Gunjan
• Other Authors: Hui, Siu Cheung
• Format: Theses and Dissertations
• Language: English
• Published: 2008
• Subjects: DRNTU::Engineering::Computer science and engineering::Information systems::Database management
• Online Access: http://hdl.handle.net/10356/13592
• Institution: Nanyang Technological University

In this thesis, the related work on data mining functions, techniques and tools are first reviewed. Text mining techniques and some of the common data mining applications are then discussed. Techniques in decision support and intelligent fault diagnosis are also reviewed. As the customer service...