Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry

Language barriers in the hospitality industry may not always be as life-threatening as it would be in the healthcare industry. Nonetheless, such missed opportunities arising from language barriers may lead to ill-feelings, ruined holidays and frustration for both the hotel guests and hoteliers alike...

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Main Author: Muhammad Sholihin Khamsani
Other Authors: Francis C. K. Wong
Format: Final Year Project
Language:English
Published: Nanyang Technological University 2020
Subjects:
Online Access:https://hdl.handle.net/10356/138322
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-1383222020-05-02T08:01:35Z Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry Muhammad Sholihin Khamsani Francis C. K. Wong School of Humanities franciswong@ntu.edu.sg Humanities::Linguistics::Sociolinguistics Language barriers in the hospitality industry may not always be as life-threatening as it would be in the healthcare industry. Nonetheless, such missed opportunities arising from language barriers may lead to ill-feelings, ruined holidays and frustration for both the hotel guests and hoteliers alike. Despite increased speakership of the English Language globally, language barrier situations are still not far and few between even in multilingual Singapore. However, there is limited research that addresses this issue systematically despite having already solidified the importance of bilingualism in the 21st century workplace in Singapore. This study outlines a general survey examining interaction preferences between hospitality professionals and their guests who either share or do not share any language, with varying levels of competency. Of key interest are the nature and efficacy of the management of language barriers in Singapore hotels., and the degree to which these are effective in attaining the communicative goal. Bachelor of Arts in Linguistics and Multilingual Studies 2020-05-02T08:01:35Z 2020-05-02T08:01:35Z 2020 Final Year Project (FYP) https://hdl.handle.net/10356/138322 en application/pdf Nanyang Technological University
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
language English
topic Humanities::Linguistics::Sociolinguistics
spellingShingle Humanities::Linguistics::Sociolinguistics
Muhammad Sholihin Khamsani
Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry
description Language barriers in the hospitality industry may not always be as life-threatening as it would be in the healthcare industry. Nonetheless, such missed opportunities arising from language barriers may lead to ill-feelings, ruined holidays and frustration for both the hotel guests and hoteliers alike. Despite increased speakership of the English Language globally, language barrier situations are still not far and few between even in multilingual Singapore. However, there is limited research that addresses this issue systematically despite having already solidified the importance of bilingualism in the 21st century workplace in Singapore. This study outlines a general survey examining interaction preferences between hospitality professionals and their guests who either share or do not share any language, with varying levels of competency. Of key interest are the nature and efficacy of the management of language barriers in Singapore hotels., and the degree to which these are effective in attaining the communicative goal.
author2 Francis C. K. Wong
author_facet Francis C. K. Wong
Muhammad Sholihin Khamsani
format Final Year Project
author Muhammad Sholihin Khamsani
author_sort Muhammad Sholihin Khamsani
title Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry
title_short Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry
title_full Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry
title_fullStr Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry
title_full_unstemmed Checking out : hoteliers’ preferences in managing language barriers within the Singapore hospitality industry
title_sort checking out : hoteliers’ preferences in managing language barriers within the singapore hospitality industry
publisher Nanyang Technological University
publishDate 2020
url https://hdl.handle.net/10356/138322
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