Breaking bad news with CONSOLE : toward a framework integrating medical protocols with crisis communication

• المؤلفون الرئيسيون: Tan, Kevin Kok-Yew, Pang, Augustine, Kang, Janelle Xiaoting
• مؤلفون آخرون: Wee Kim Wee School of Communication and Information
• التنسيق: مقال
• اللغة: English
• منشور في: 2020
• الموضوعات: Social sciences::Communication; Crisis Communication; Bad News
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/138431
• المؤسسة: Nanyang Technological University

This paper develops the CONSOLE (Coherence, Orientation, Nuance, Support, Ongoing, Leadership, Emotions) framework to guide practitioners on how to break bad news effectively to stakeholders during crises. Arguably the first study integrating well-established medical protocols such as SPIKES (Baile...