Modelling service quality competition among banks in Singapore.

• Main Authors: Chan, May Er., Rosni Gulzar Mohd.
• Other Authors: Yao, Shuntian
• Format: Final Year Project
• Language: English
• Published: 2008
• Subjects: DRNTU::Business::Finance::Banking
• Online Access: http://hdl.handle.net/10356/14248
• Institution: Nanyang Technological University

In this paper, we model the banking competition in Singapore along the dimensions of service quality a consumer bank provides. Our research follows the model put forth by Jackson, Nandakumar and Roth in the paper, “Market structure, Consumer Banking, and Optimal Level of Service Quality.” According...