Understanding evaluations of advice from chatbots : an exploration of advice response theory

• Main Authors: Chan, Share Yearn, Sebastian, Lydia, Sng, Shermaine, Zhang, Jia’En
• Other Authors: Andrew Prahl
• Format: Final Year Project
• Language: English
• Published: Nanyang Technological University 2021
• Subjects: Social sciences::Communication
• Online Access: https://hdl.handle.net/10356/147234
• Institution: Nanyang Technological University

This study extends Advice Response Theory (ART) to chatbot advisors and compares them to human advisors. We also explore how advice outcomes are affected when the element of uncertainty regarding advisor identity is introduced. Participants (N=443) rated sample advice messages from a human, chatbot...