Trusting citizen-initiated online mutual aid platforms in Singapore

• Main Author: Lin ,Yuening
• Other Authors: Felicity Chan
• Format: Final Year Project
• Language: English
• Published: Nanyang Technological University 2021
• Subjects: Social sciences::Political science
• Online Access: https://hdl.handle.net/10356/150690
• Institution: Nanyang Technological University

This paper explores how trust has determined the use of citizen-initiated online mutual aid platforms (OMAPs) in Singapore during the COVID-19 pandemic. The literature suggested interpersonal, institutional, and system trust are critical in influencing engagement in OMAPs. A survey was conducted to investigate how trust has affected Singapore residents’ willingness to use OMAPs. The results reflected a low level of system trust in OMAPs. This has deterred people from posting needs and responding to needs on OMAPs in Singapore. The paper then suggested ways to increase the credibility of OMAPs to encourage greater use of such platforms.