Logistics service providers evaluation and selection criteria from shippers' perspective

Global supply chain networks are becoming complex due to many causes such as diverse customer requirements, new markets, specialization, technology, and innovations. Hence, companies are seeking expertise, better service, delivery, and competitive advantage in outsourcing their logistics activities...

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Main Author: Kalu Arachchige Kushan Sameera
Other Authors: Rajesh Piplani
Format: Thesis-Master by Coursework
Language:English
Published: Nanyang Technological University 2022
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Online Access:https://hdl.handle.net/10356/154681
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-1546812023-03-11T18:08:42Z Logistics service providers evaluation and selection criteria from shippers' perspective Kalu Arachchige Kushan Sameera Rajesh Piplani School of Mechanical and Aerospace Engineering MRPiplani@ntu.edu.sg Engineering::Industrial engineering::Supply chain Global supply chain networks are becoming complex due to many causes such as diverse customer requirements, new markets, specialization, technology, and innovations. Hence, companies are seeking expertise, better service, delivery, and competitive advantage in outsourcing their logistics activities to focus on core competencies. Logistics service providers have emerged to serve this need during past decades. Identifying business needs from shipper’s perspective and selecting the suitable LSP has become challenging today. For shippers, LSP selection is a strategic decision and selecting the most compatible, and capable LSP is unclear and unique in nature. There is a clear need to research from shipper’s perspective to understand the requirements of the shipper first and then improve LSPs accordingly. This study is designed based on the literature, followed by a survey questionnaire and semi-structured interviews to collect data based on both quantitative and qualitative approaches. Shippers who are involved in global scale logistics operations, with minimum spending of USD 1 million per LSP mode, are selected in the survey. A conceptual framework is designed to guide both survey questionnaire and semi-structured interviews. The analysis is carried out for both survey and interview responses and the results are substantiated by the qualitative responses. For the LSP selection process, service quality and delivery are identified as the most influential dimensions followed by value, cost and LSP capabilities in descending order. Thus, LSP selection criteria significantly vary with the LSP mode. In the second construct, there is no impact from LSP brand reputation for the shipper’ evaluation. But shipper satisfaction and recommendation levels are inter-related. Finally, shippers’ choice to get multiple services from a single LSP is analyzed. The result has no significant observation and both literature and interviews substantiate the same result. The conclusion from the interviewed expertise is that no LSP can provide the same service level for all their logistics requirements and the most suitable option can be selected by matching exact requirements. Master of Science (Supply Chain and Logistics) 2022-01-05T06:07:29Z 2022-01-05T06:07:29Z 2021 Thesis-Master by Coursework Kalu Arachchige Kushan Sameera (2021). Logistics service providers evaluation and selection criteria from shippers' perspective. Master's thesis, Nanyang Technological University, Singapore. https://hdl.handle.net/10356/154681 https://hdl.handle.net/10356/154681 en application/pdf Nanyang Technological University
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic Engineering::Industrial engineering::Supply chain
spellingShingle Engineering::Industrial engineering::Supply chain
Kalu Arachchige Kushan Sameera
Logistics service providers evaluation and selection criteria from shippers' perspective
description Global supply chain networks are becoming complex due to many causes such as diverse customer requirements, new markets, specialization, technology, and innovations. Hence, companies are seeking expertise, better service, delivery, and competitive advantage in outsourcing their logistics activities to focus on core competencies. Logistics service providers have emerged to serve this need during past decades. Identifying business needs from shipper’s perspective and selecting the suitable LSP has become challenging today. For shippers, LSP selection is a strategic decision and selecting the most compatible, and capable LSP is unclear and unique in nature. There is a clear need to research from shipper’s perspective to understand the requirements of the shipper first and then improve LSPs accordingly. This study is designed based on the literature, followed by a survey questionnaire and semi-structured interviews to collect data based on both quantitative and qualitative approaches. Shippers who are involved in global scale logistics operations, with minimum spending of USD 1 million per LSP mode, are selected in the survey. A conceptual framework is designed to guide both survey questionnaire and semi-structured interviews. The analysis is carried out for both survey and interview responses and the results are substantiated by the qualitative responses. For the LSP selection process, service quality and delivery are identified as the most influential dimensions followed by value, cost and LSP capabilities in descending order. Thus, LSP selection criteria significantly vary with the LSP mode. In the second construct, there is no impact from LSP brand reputation for the shipper’ evaluation. But shipper satisfaction and recommendation levels are inter-related. Finally, shippers’ choice to get multiple services from a single LSP is analyzed. The result has no significant observation and both literature and interviews substantiate the same result. The conclusion from the interviewed expertise is that no LSP can provide the same service level for all their logistics requirements and the most suitable option can be selected by matching exact requirements.
author2 Rajesh Piplani
author_facet Rajesh Piplani
Kalu Arachchige Kushan Sameera
format Thesis-Master by Coursework
author Kalu Arachchige Kushan Sameera
author_sort Kalu Arachchige Kushan Sameera
title Logistics service providers evaluation and selection criteria from shippers' perspective
title_short Logistics service providers evaluation and selection criteria from shippers' perspective
title_full Logistics service providers evaluation and selection criteria from shippers' perspective
title_fullStr Logistics service providers evaluation and selection criteria from shippers' perspective
title_full_unstemmed Logistics service providers evaluation and selection criteria from shippers' perspective
title_sort logistics service providers evaluation and selection criteria from shippers' perspective
publisher Nanyang Technological University
publishDate 2022
url https://hdl.handle.net/10356/154681
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