A study on factors affecting service quality and loyalty intention in mobile banking

A study on factors affecting service quality and loyalty intention in mobile banking

Mobile banking (MB) is one of the most recent innovations for financial sectors which could have practical value to both users and banks. This study aims to explore the dimensions affecting mobile banking loyalty intention and examine their interrelationships and effects on service quality and loyal...

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Bibliographic Details
Main Authors: Zhou, Qingji, Lim, Fong Jie, Yu, Han, Xu, Gaoqian, Ren, Xiaoyu, Liu, Dan, Wang, Xiangxin, Mai, Xinda, Xu, Hong
Other Authors: School of Social Sciences
Format: Article
Language:English
Published: 2022
Subjects:
Social sciences::Psychology
Mobile Banking
Loyalty Intention
Online Access:https://hdl.handle.net/10356/157002
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Institution: Nanyang Technological University
Language: English

Internet

https://hdl.handle.net/10356/157002

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