A study on factors affecting service quality and loyalty intention in mobile banking

• المؤلفون الرئيسيون: Zhou, Qingji, Lim, Fong Jie, Yu, Han, Xu, Gaoqian, Ren, Xiaoyu, Liu, Dan, Wang, Xiangxin, Mai, Xinda, Xu, Hong
• مؤلفون آخرون: School of Social Sciences
• التنسيق: مقال
• اللغة: English
• منشور في: 2022
• الموضوعات: Social sciences::Psychology; Mobile Banking; Loyalty Intention
• الوصول للمادة أونلاين: https://hdl.handle.net/10356/157002
• المؤسسة: Nanyang Technological University

Mobile banking (MB) is one of the most recent innovations for financial sectors which could have practical value to both users and banks. This study aims to explore the dimensions affecting mobile banking loyalty intention and examine their interrelationships and effects on service quality and loyal...