Navigating the waves: understanding the long-term impact of COVID-19 on cruise industry employees' job satisfaction, turnover intentions, and word-of-mouth

• Main Author: Hoh, Kah Yee
• Other Authors: Kelvin Pang Ka Liong
• Format: Final Year Project
• Language: English
• Published: Nanyang Technological University 2023
• Subjects: Engineering::Maritime studies
• Online Access: https://hdl.handle.net/10356/172833
• Institution: Nanyang Technological University

Purpose – Once on a trajectory of remarkable growth, the cruise industry faced an unprecedented crisis with the outbreak of COVID-19. This research's primary purpose was to look into the aftermath of this crisis, focusing on the workforce of the cruise industry and their intentions to remain in...