E-commerce app satisfaction: a design science research of mobile food ordering applications

• Main Author: Lim, Ryan Paul Augustine Han Yong
• Other Authors: L. G. Pee
• Format: Thesis-Master by Coursework
• Language: English
• Published: Nanyang Technological University 2024
• Subjects: Computer and Information Science; Social Sciences; Design science; Satisfaction; E-commerce; Mobile food ordering application
• Online Access: https://hdl.handle.net/10356/173688
• Institution: Nanyang Technological University

The rapid surge of e-commerce post-COVID-19, driven by lockdowns and online reliance, led to a doubling of global internet sales in the pandemic's initial year, representing a fifth of total global sales. This trend is predicted to escalate, with e-commerce projected to constitute a quarter of...