Assessing the service quality of a statutory board library.

This study applied an adapted SERVQUAL instrument to measure the service quality of a statutory board library that can be categorised as a special library, along the five service dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy.

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Bibliographic Details
Main Author:	Tan, Pey Lin.
Other Authors:	Wee Kim Wee School of Communication and Information
Format:	Theses and Dissertations
Published:	2008
Subjects:	DRNTU::Libraries and information science::Libraries::Special libraries
Online Access:	http://hdl.handle.net/10356/1744
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-1744
record_format	dspace
spelling	sg-ntu-dr.10356-17442019-12-10T12:47:03Z Assessing the service quality of a statutory board library. Tan, Pey Lin. Wee Kim Wee School of Communication and Information DRNTU::Libraries and information science::Libraries::Special libraries This study applied an adapted SERVQUAL instrument to measure the service quality of a statutory board library that can be categorised as a special library, along the five service dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy. Master of Science (Information Studies) 2008-09-10T08:35:50Z 2008-09-10T08:35:50Z 2000 2000 Thesis http://hdl.handle.net/10356/1744 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
country	Singapore
collection	DR-NTU
topic	DRNTU::Libraries and information science::Libraries::Special libraries
spellingShingle	DRNTU::Libraries and information science::Libraries::Special libraries Tan, Pey Lin. Assessing the service quality of a statutory board library.
description	This study applied an adapted SERVQUAL instrument to measure the service quality of a statutory board library that can be categorised as a special library, along the five service dimensions of Tangibles, Reliability, Responsiveness, Assurance and Empathy.
author2	Wee Kim Wee School of Communication and Information
author_facet	Wee Kim Wee School of Communication and Information Tan, Pey Lin.
format	Theses and Dissertations
author	Tan, Pey Lin.
author_sort	Tan, Pey Lin.
title	Assessing the service quality of a statutory board library.
title_short	Assessing the service quality of a statutory board library.
title_full	Assessing the service quality of a statutory board library.
title_fullStr	Assessing the service quality of a statutory board library.
title_full_unstemmed	Assessing the service quality of a statutory board library.
title_sort	assessing the service quality of a statutory board library.
publishDate	2008
url	http://hdl.handle.net/10356/1744
_version_	1681045919007506432

Assessing the service quality of a statutory board library.

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