Lose the tension with Hyperbot: an applied communications research on the effects of chatbot empathy and multiple cues in communicating for hypertension screening

• Main Authors: Song, Janelle Yu Wei, Lim, Cheryl Yu Yee, Tien, Deborah Nien Ci, Tan, Derrick Rui Yang
• Other Authors: Kay (Hye Kyung) Kim
• Format: Final Year Project
• Language: English
• Published: Nanyang Technological University 2024
• Subjects: Arts and Humanities; Social Sciences; Chatbot; Hypertension; Theory of planned behaviour; Empathy; Multiple cues; Media richness; Telegram
• Online Access: https://hdl.handle.net/10356/174414
• Institution: Nanyang Technological University

Hypertension is the single most important risk factor for cardiovascular diseases (CVD). It is called a “silent killer” due to the lack of symptoms, and there are generally low levels of hypertension awareness observed among the population. Chatbots have demonstrated potential to improve self-manage...