Designing artificial intelligence chatbot systems to promote mental well-being: a review of the opportunities and challenges
Artificial intelligence (AI) chatbots have the potential to revolutionize mental health services. This review provides an overview of the benefits, challenges, and future prospects of using AI chatbots to enhance mental well-being. AI chatbots offer low-cost and accessible support to many people....
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| Main Authors: | , , |
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| Other Authors: | |
| Format: | Final Year Project |
| Language: | English |
| Published: |
Nanyang Technological University
2024
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| Subjects: | |
| Online Access: | https://hdl.handle.net/10356/176637 |
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| Institution: | Nanyang Technological University |
| Language: | English |
| Summary: | Artificial intelligence (AI) chatbots have the potential to revolutionize mental health services.
This review provides an overview of the benefits, challenges, and future prospects of using AI
chatbots to enhance mental well-being. AI chatbots offer low-cost and accessible support to
many people. They can personalize care by understanding behavior patterns and offering targeted
interventions. One of the challenges is to avoid biases and discrimination. Also, chatbots lack the
ability to form therapeutic alliances with users, which requires further research. In relation to the
gaps identified in the literature, this paper highlights several directions for future work. AI
chatbots should strike a balance between being empathetic and relatable without misleading
users into thinking they are human. They are meant to supplement mental health care and not
replace professionals. As we continue to refine their capabilities, AI chatbots have the potential
to significantly improve well-being. |
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