Evaluation of service quality of academic libraries : a case study of NTU libraries 1 and 2.

A key measure of service quality is based on the disconfirmation theory, which measures the difference between perceived service level and expected service level. SERVQUAL, a measurement tool was developed and adapted for use in libraries. This study applied the SERVQUAL tool to identify service gap...

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Bibliographic Details
Main Author:	Tay, Joycelyn Kee Wah.
Other Authors:	Foo, Schubert Shou Boon
Format:	Theses and Dissertations
Published:	2008
Subjects:	DRNTU::Library and information science::Libraries::Administration and management DRNTU::Library and information science::Libraries::Academic libraries
Online Access:	http://hdl.handle.net/10356/1779
Tags:	Add Tag No Tags, Be the first to tag this record!
Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-1779
record_format	dspace
spelling	sg-ntu-dr.10356-17792019-12-10T13:46:36Z Evaluation of service quality of academic libraries : a case study of NTU libraries 1 and 2. Tay, Joycelyn Kee Wah. Foo, Schubert Shou Boon Wee Kim Wee School of Communication and Information DRNTU::Library and information science::Libraries::Administration and management DRNTU::Library and information science::Libraries::Academic libraries A key measure of service quality is based on the disconfirmation theory, which measures the difference between perceived service level and expected service level. SERVQUAL, a measurement tool was developed and adapted for use in libraries. This study applied the SERVQUAL tool to identify service gaps in the NTU libraries. Master of Science (Information Studies) 2008-09-10T08:36:11Z 2008-09-10T08:36:11Z 2002 2002 Thesis http://hdl.handle.net/10356/1779 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
country	Singapore
collection	DR-NTU
topic	DRNTU::Library and information science::Libraries::Administration and management DRNTU::Library and information science::Libraries::Academic libraries
spellingShingle	DRNTU::Library and information science::Libraries::Administration and management DRNTU::Library and information science::Libraries::Academic libraries Tay, Joycelyn Kee Wah. Evaluation of service quality of academic libraries : a case study of NTU libraries 1 and 2.
description	A key measure of service quality is based on the disconfirmation theory, which measures the difference between perceived service level and expected service level. SERVQUAL, a measurement tool was developed and adapted for use in libraries. This study applied the SERVQUAL tool to identify service gaps in the NTU libraries.
author2	Foo, Schubert Shou Boon
author_facet	Foo, Schubert Shou Boon Tay, Joycelyn Kee Wah.
format	Theses and Dissertations
author	Tay, Joycelyn Kee Wah.
author_sort	Tay, Joycelyn Kee Wah.
title	Evaluation of service quality of academic libraries : a case study of NTU libraries 1 and 2.
title_short	Evaluation of service quality of academic libraries : a case study of NTU libraries 1 and 2.
title_full	Evaluation of service quality of academic libraries : a case study of NTU libraries 1 and 2.
title_fullStr	Evaluation of service quality of academic libraries : a case study of NTU libraries 1 and 2.
title_full_unstemmed	Evaluation of service quality of academic libraries : a case study of NTU libraries 1 and 2.
title_sort	evaluation of service quality of academic libraries : a case study of ntu libraries 1 and 2.
publishDate	2008
url	http://hdl.handle.net/10356/1779
_version_	1681037024718487552

Evaluation of service quality of academic libraries : a case study of NTU libraries 1 and 2.

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