Shaping medical tourism : the roles of healthcare intermediaries.

Medical tourism has emerged in recent years as a major trend in the globalization of healthcare. Medical tourism is the act of traveling abroad to obtain healthcare. Its accelerating growth has brought about the emergence of a group of healthcare intermediaries in the medical tourism value chain. Th...

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Main Author: Tay, Yvonne Yee Wen.
Other Authors: Nanyang Business School
Format: Theses and Dissertations
Language:English
Published: 2009
Subjects:
Online Access:http://hdl.handle.net/10356/19340
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Institution: Nanyang Technological University
Language: English
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spelling sg-ntu-dr.10356-193402024-01-12T10:18:04Z Shaping medical tourism : the roles of healthcare intermediaries. Tay, Yvonne Yee Wen. Nanyang Business School Johannes Ruegg-Sturm DRNTU::Business Medical tourism has emerged in recent years as a major trend in the globalization of healthcare. Medical tourism is the act of traveling abroad to obtain healthcare. Its accelerating growth has brought about the emergence of a group of healthcare intermediaries in the medical tourism value chain. This thesis focuses on an area in medical tourism that is often neglected and overlooked, and contributes by revealing the diverse, yet significant roles the healthcare intermediaries play in medical tourism. The medical tourism value chain is illustrated in this thesis. The medical tourism value chain is the first attempt in medical tourism research to detail the various value generating activities that occurs in medical tourism. From the medical tourism value chain, the intermediaries in medical tourism are identified, the activities these intermediaries are involved in are described, and the roles they play are analyzed. These healthcare intermediaries come in various models with different offerings. But their underlying propositions are to match patients with providers, and to bridge the supply and demand of medical tourism. They shape the demand and supply of medical tourism by 1) reducing transaction costs and agency costs, 2) providing quality assur-ance, 3) building trusted relationships, 4) driving the customization of services, and 5) promoting partnerships along the value chain. Master of Business Administration (Strategy) 2009-12-10T01:14:21Z 2009-12-10T01:14:21Z 2008 2008 Thesis http://hdl.handle.net/10356/19340 en 66 p. application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
language English
topic DRNTU::Business
spellingShingle DRNTU::Business
Tay, Yvonne Yee Wen.
Shaping medical tourism : the roles of healthcare intermediaries.
description Medical tourism has emerged in recent years as a major trend in the globalization of healthcare. Medical tourism is the act of traveling abroad to obtain healthcare. Its accelerating growth has brought about the emergence of a group of healthcare intermediaries in the medical tourism value chain. This thesis focuses on an area in medical tourism that is often neglected and overlooked, and contributes by revealing the diverse, yet significant roles the healthcare intermediaries play in medical tourism. The medical tourism value chain is illustrated in this thesis. The medical tourism value chain is the first attempt in medical tourism research to detail the various value generating activities that occurs in medical tourism. From the medical tourism value chain, the intermediaries in medical tourism are identified, the activities these intermediaries are involved in are described, and the roles they play are analyzed. These healthcare intermediaries come in various models with different offerings. But their underlying propositions are to match patients with providers, and to bridge the supply and demand of medical tourism. They shape the demand and supply of medical tourism by 1) reducing transaction costs and agency costs, 2) providing quality assur-ance, 3) building trusted relationships, 4) driving the customization of services, and 5) promoting partnerships along the value chain.
author2 Nanyang Business School
author_facet Nanyang Business School
Tay, Yvonne Yee Wen.
format Theses and Dissertations
author Tay, Yvonne Yee Wen.
author_sort Tay, Yvonne Yee Wen.
title Shaping medical tourism : the roles of healthcare intermediaries.
title_short Shaping medical tourism : the roles of healthcare intermediaries.
title_full Shaping medical tourism : the roles of healthcare intermediaries.
title_fullStr Shaping medical tourism : the roles of healthcare intermediaries.
title_full_unstemmed Shaping medical tourism : the roles of healthcare intermediaries.
title_sort shaping medical tourism : the roles of healthcare intermediaries.
publishDate 2009
url http://hdl.handle.net/10356/19340
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