Design and development of a web-based complaint management system.

Design and development of a web-based complaint management system.

A prototype Web-based complaint management system was developed to allow customers of a company to register quality complaints pertaining to a product or service, and to allow the company to process and collate the complaints. A task-based evaluation found the system to be more usable and productive...

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Bibliographic Details
Main Author: Lim, Cher Siang.
Other Authors: Khoo, Christopher Soo Guan
Format: Theses and Dissertations
Published: 2008
Subjects:
DRNTU::Library and information science::Libraries::Technologies
Online Access:http://hdl.handle.net/10356/1967
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Institution: Nanyang Technological University
id sg-ntu-dr.10356-1967
record_format dspace
spelling sg-ntu-dr.10356-19672019-12-10T13:21:54Z Design and development of a web-based complaint management system. Lim, Cher Siang. Khoo, Christopher Soo Guan Wee Kim Wee School of Communication and Information DRNTU::Library and information science::Libraries::Technologies A prototype Web-based complaint management system was developed to allow customers of a company to register quality complaints pertaining to a product or service, and to allow the company to process and collate the complaints. A task-based evaluation found the system to be more usable and productive than a paper-based system. Master of Science (Information Studies) 2008-09-10T08:37:44Z 2008-09-10T08:37:44Z 2002 2002 Thesis http://hdl.handle.net/10356/1967 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
country Singapore
collection DR-NTU
topic DRNTU::Library and information science::Libraries::Technologies
spellingShingle DRNTU::Library and information science::Libraries::Technologies
Lim, Cher Siang.
Design and development of a web-based complaint management system.
description A prototype Web-based complaint management system was developed to allow customers of a company to register quality complaints pertaining to a product or service, and to allow the company to process and collate the complaints. A task-based evaluation found the system to be more usable and productive than a paper-based system.
author2 Khoo, Christopher Soo Guan
author_facet Khoo, Christopher Soo Guan
Lim, Cher Siang.
format Theses and Dissertations
author Lim, Cher Siang.
author_sort Lim, Cher Siang.
title Design and development of a web-based complaint management system.
title_short Design and development of a web-based complaint management system.
title_full Design and development of a web-based complaint management system.
title_fullStr Design and development of a web-based complaint management system.
title_full_unstemmed Design and development of a web-based complaint management system.
title_sort design and development of a web-based complaint management system.
publishDate 2008
url http://hdl.handle.net/10356/1967
_version_ 1681048533657976832

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