Managing change issues in business process re-engineering projects : a case study at Tan Tock Seng Hospital to identify implementation guidelines.

• Main Author: Ng, Jonathan Hock Siang.
• Other Authors: Neo, Boon Siong
• Format: Theses and Dissertations
• Language: English
• Published: 2009
• Subjects: DRNTU::Business::Operations management
• Online Access: http://hdl.handle.net/10356/20072
• Institution: Nanyang Technological University

Managing change is the hardest part of BPR projects. It traversed cultural, political and personal boundaries and its tasks can be easily underestimated. It touches the fundamental of who, what and why things are done at the workplace and opens up a new paradigmatic mindset to re-examine business pr...