Antecedents and consequences of customer orientation and emotional labor in the Singapore hotel industry.

This study presents an empirical test on the antecedents and consequences of customer orientation and emotional labor in the Singapore hotel industry. Antecedents examined include self-monitoring, cultural intelligence (CQ) and perceived supervisor support. The consequences of these variables on job...

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Bibliographic Details
Main Authors: Chan, Jing Lin., Koh, Kai Ting., Ng, Sabrina.
Other Authors: Klaus Jurgen Templer
Format: Final Year Project
Language:English
Published: 2010
Subjects:
Online Access:http://hdl.handle.net/10356/35200
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Institution: Nanyang Technological University
Language: English
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