Strategic impact of knowledge management tools

• Main Author: Vironica
• Other Authors: Ravishankar Sharma
• Format: Theses and Dissertations
• Language: English
• Published: 2010
• Subjects: DRNTU::Library and information science::Knowledge management
• Online Access: http://hdl.handle.net/10356/41768
• Institution: Nanyang Technological University

Improving the productivity of knowledge workers is one of the most important challenges for companies that face the transition from the industrial economy to an economy based on information and knowledge (Drucker, 1999). However, most "knowledge management" efforts have failed to address this problem and have focused on information management instead. Organisations have also failed to realise the full potential of implemented knowledge management tools to increase corporate performance. This study explores the effectiveness of knowledge management tools as enablers of knowledge sharing used by employees in the organisation. This is achieved through a case study of an information technology (IT) consulting firm's business intelligence (BI) unit in Singapore where the researcher currently works. From the findings, webinars and e-Learning tools are widely used by the employees. Out of a total of 9 knowledge management tools available in the organisation. The employees acknowledged that while they are able to benefit from the knowledge management outcomes, they have little confidence in knowledge management tools that will help to increase their work efficiency. This is due to other factors such as encouragement from superiors to utilise knowledge management tools.