Information and communication technology and its implications for knowledge management in the workplace : an exploratory study of perspectives from the SECI model.

• Main Author: Kelkar Rujuta Sumant.
• Other Authors: Lee Chei Sian
• Format: Theses and Dissertations
• Language: English
• Published: 2010
• Subjects: DRNTU::Library and information science::Knowledge management
• Online Access: http://hdl.handle.net/10356/41847
• Institution: Nanyang Technological University

Knowledge Management (KM) comprises a range of practices used by organizations to identify, create, represent, and distribute knowledge. It provides the processes and structures to create, capture, analyze, and act on information. KM is mainly about how to bring maximum returns to an organization by capitalizing on the human aspect in an organization. Companies have realized importance of KM technologies because of fast-paced nature of work in a globalized environment. In particular, Information and Communication Technology (ICT), is likely to play an important role to support KM initiatives in organizations. The SECI Model (Nonaka, 1994) which is framework for knowledge management can be considered one of the early works in KM. It stands for the four stages of KM i.e. 'socialization', 'externalization', 'combination', 'internalization'. Rice & Rice (2005) found that elements of the SECI Model support innovation and product development in organizations. Fehrer (2006) agreed that the SECI Model is a suitable framework for reasons like its comprehensiveness, and the way it treats various types of knowledge as it moves from person to person/s. SECI Model elaborates the process view Roy et al (2007), which is applicable to the global financial services and IT industry where processes and knowledge transfer are of importance especially in a multi-geographical organizational environment. They also posit that it is the most advanced model for knowledge management.