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  _____     _____   __    __    _____     _____   
 / ____||  |  ___|| \ \\ / //  |  ___||  / ____|| 
/ //---`'  | ||__    \ \/ //   | ||__   / //---`' 
\ \\___    | ||__     \  //    | ||__   \ \\___   
 \_____||  |_____||    \//     |_____||  \_____|| 
  `----`   `-----`      `      `-----`    `----`

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Text this: Management and forecast of dynamic customer needs : an immunity-based approach