Information technology worker as Services Specialist: thriving in the service economy.

Information technology worker as Services Specialist: thriving in the service economy.

This research investigated information technology service management (ITSM) and its service specialists in Singapore. The agenda of this study included what the current state of ITSM was; how users rate ITSM specialists’ expertise and how successful ITSM is being roll out in the industry. The st...

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書目詳細資料
主要作者:	Yeo, Wei Lin.
其他作者:	Ng Wee Keong
格式:	Theses and Dissertations
語言:	English
出版:	2011
主題:	DRNTU::Library and information science
在線閱讀:	http://hdl.handle.net/10356/42768
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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