Information technology worker as Services Specialist: thriving in the service economy.
This research investigated information technology service management (ITSM) and its service specialists in Singapore. The agenda of this study included what the current state of ITSM was; how users rate ITSM specialists’ expertise and how successful ITSM is being roll out in the industry. The st...
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| Format: | Theses and Dissertations |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10356/42768 |
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| Institution: | Nanyang Technological University |
| Language: | English |