Logistics related customer service requirements in the mobile phone industry
89 p.
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2011
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| Online Access: | http://hdl.handle.net/10356/47185 |
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sg-ntu-dr.10356-471852023-03-11T17:15:32Z Logistics related customer service requirements in the mobile phone industry Yap, Lulee. Kam Booi Chung School of Mechanical and Aerospace Engineering DRNTU::Engineering::Industrial engineering::Engineering logistics 89 p. Today, the mobile phone industry has moved from a supply based to a demand based industry. The competition among the manufacturers is tough and the advantages achieved through technological innovations are often temporary because competitors are able to emulate these quite rapidly. Therefore, it is significant and important for a manufacturer to find out and understand the customers' requirement. In order to develop a set of logistics processes to meet customer demands, it is important to know which of the services are essential and how they differ between customers and countries. The objective of this study was to examine and analyse the channel logistics customer service related requirements with the aim of anticipating future developments within the mobile phone industry. Master of Science (Logistics) 2011-12-27T06:33:54Z 2011-12-27T06:33:54Z 2005 2005 Thesis http://hdl.handle.net/10356/47185 Nanyang Technological University application/pdf |
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Nanyang Technological University |
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NTU Library |
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Asia |
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Singapore Singapore |
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NTU Library |
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DR-NTU |
| topic |
DRNTU::Engineering::Industrial engineering::Engineering logistics |
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DRNTU::Engineering::Industrial engineering::Engineering logistics Yap, Lulee. Logistics related customer service requirements in the mobile phone industry |
| description |
89 p. |
| author2 |
Kam Booi Chung |
| author_facet |
Kam Booi Chung Yap, Lulee. |
| format |
Theses and Dissertations |
| author |
Yap, Lulee. |
| author_sort |
Yap, Lulee. |
| title |
Logistics related customer service requirements in the mobile phone industry |
| title_short |
Logistics related customer service requirements in the mobile phone industry |
| title_full |
Logistics related customer service requirements in the mobile phone industry |
| title_fullStr |
Logistics related customer service requirements in the mobile phone industry |
| title_full_unstemmed |
Logistics related customer service requirements in the mobile phone industry |
| title_sort |
logistics related customer service requirements in the mobile phone industry |
| publishDate |
2011 |
| url |
http://hdl.handle.net/10356/47185 |
| _version_ |
1761781550550089728 |