Customer relationship management in the Singapore Police Force.
123 p.
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| Format: | Theses and Dissertations |
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2011
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| Online Access: | http://hdl.handle.net/10356/47310 |
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| Institution: | Nanyang Technological University |
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sg-ntu-dr.10356-473102024-01-12T10:26:35Z Customer relationship management in the Singapore Police Force. Ng, Evon Ee Fong. Lee, Joanna Wan Sia. John Edward Beck ; David Leong Nanyang Business School DRNTU::Business::Management 123 p. As part of the Singapore Civil Service's PS 21 Movement, the Singapore Quality Award has been adopted as the overarching framework for organisational excellence in Singapore. The Singapore Police Force (SPF) was assessed against the framework and was awarded the prestigious Singapore Quality Award in July 2002. The award marks the Force as a world-class organization and has spurred the organization to continue to pursue service excellence in serving its customers. This development is congruent with a world-wide shift towards an increasing emphasis on the customer in public service organizations. Master of Business Administration (Strategic Management) 2011-12-27T07:01:28Z 2011-12-27T07:01:28Z 2011 Thesis http://hdl.handle.net/10356/47310 Nanyang Technological University application/pdf |
| institution |
Nanyang Technological University |
| building |
NTU Library |
| continent |
Asia |
| country |
Singapore Singapore |
| content_provider |
NTU Library |
| collection |
DR-NTU |
| topic |
DRNTU::Business::Management |
| spellingShingle |
DRNTU::Business::Management Ng, Evon Ee Fong. Lee, Joanna Wan Sia. Customer relationship management in the Singapore Police Force. |
| description |
123 p. |
| author2 |
John Edward Beck ; David Leong |
| author_facet |
John Edward Beck ; David Leong Ng, Evon Ee Fong. Lee, Joanna Wan Sia. |
| format |
Theses and Dissertations |
| author |
Ng, Evon Ee Fong. Lee, Joanna Wan Sia. |
| author_sort |
Ng, Evon Ee Fong. |
| title |
Customer relationship management in the Singapore Police Force. |
| title_short |
Customer relationship management in the Singapore Police Force. |
| title_full |
Customer relationship management in the Singapore Police Force. |
| title_fullStr |
Customer relationship management in the Singapore Police Force. |
| title_full_unstemmed |
Customer relationship management in the Singapore Police Force. |
| title_sort |
customer relationship management in the singapore police force. |
| publishDate |
2011 |
| url |
http://hdl.handle.net/10356/47310 |
| _version_ |
1789483132657860608 |